Refund Policy

Last updated: July 2026

This policy applies to ScanSim's US$0.99 one-time pack of 30 PDF-generation credits.

1. Nature of Paid Services

Credits are digital, non-transferable service credits. One successfully delivered PDF uses one credit regardless of page count. Credits do not expire.

2. General Refund Approach

Because digital credits are made available immediately after payment, completed and correctly credited purchases are generally not refundable solely because you change your mind, subject to mandatory consumer rights and Paddle's applicable buyer protections.

3. Technical Failure

Where a verified technical failure prevents ScanSim from delivering a purchased service, or credits were not applied after a completed payment, contact us for review.

4. Duplicate Charges

If you believe you were charged more than once for the same purchase, contact support with the Paddle receipt or transaction reference.

5. How and When to Request a Refund

Email wei-nz@qq.com within 15 calendar days of purchase. Include the purchase email, Paddle receipt or transaction reference, and a brief description of the issue. We aim to acknowledge requests within 3 business days.

6. Consumer Rights

Nothing in this Refund Policy limits any consumer rights that cannot lawfully be excluded. Payment-provider rules may also apply after paid services launch.

7. Contact

For refund-related inquiries, email wei-nz@qq.com.